Telephoning
Business Telephoning covers the right language and skills required when making business calls, as well as useful tips.  Make the right impression! The course covers:  
  1. Essential telephone skills
  2. Functional language for different situations (making initial calls, requesting information, answering calls, complaints, apologising, negotiating, arranging/postponing meetings, etc)
  3. Stages of conference calls
  4. Importance of using voice particularly effectively on the phone
  5. Leaving voice mails
  6. Dealing with different cultures
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